Our Promise to You - COVID-19
Madeira Safe to Discover | Special Cancellation Policies
Madeira is a safe
destination. We state this without any hesitation or
disclaimers.
It has only had a small number of COVID-19 positive cases, and the
measures and test, track and trace system implemented by the local
Government, has kept a firm lid on any outbreak.
Arriving passengers are tested free on arrival (if they have not yet been vaccinated or do not have with them a negative PCR COVID test, in which case they are free to enter via the green lane).
We also fully understand that in these strange times, with the risk of a additional waves of COVID-19, you will be wary of booking a holiday. We have therefore altered our cancellation terms to ensure your peace of mind, allowing you to confirm a reservation for a villa or apartment through Our Madeira without any hesitancy or concern.
MADEIRA SAFE TO DISCOVER
The Madeira Tourist Board published
a leaflet that clearly shows all the measures thay have taken to
ensure Madeira is safe to visit. Please click here
You can also watch the Madeira Safe to Discover video. Please click here
You can also read the latest updated information on the official
Tourism website. Please click here
SPECIAL COVID CANCELLATION TERMS
This is our promise to you:
If you are unable to travel due to Government imposed
restrictions, either by the country of origin, or by Portugal, or
due to unavailability of flights, you will be entitled to, for
a reservation made more than 28 days prior to arrival:
- Receive a voucher to the value of the monies we have received from you. This voucher is valid for a stay within 12 months of the date of issue.
- Change your reservation dates and we will not charge any fee to do this.
- If neither of the above is possible, have a refund of the monies we have received from you.
Should you need them, here are our Contact Details
E-mail: reservations@ourmadeira.com
Telephone: 00
351 291 761 997
Mobile: 00
351 962 721 669 (for emergency purposes)
Address: Rua do Paiol nº4, 9000-642 Funchal, Madeira, Portugal
HERE IS THE SMALL
PRINT
The options offered under "Our Promise to You" are for
bookings made via the Our Madeira website after 01 October 2020.
Bookings made via other reservation websites are subject to their
own terms and conditions.
Government Imposed Restrictions: Any restrictions imposed by the
Government of the customer's country of origin or by Portugal which
prohibit travel between these countries.
Unavailability of Flights: Where there are no flights available
between the customers country of origin, or nearby airports in
neighbouring countries, and Madeira Island, direct or with stops at
other airports.
Voucher: The voucher will be issued in your name and be valid
for the monies we have received from you. The value will be after
deduction of any commissions or charges made by the booking
channel, payment system or any other entity. The voucher may be
redeemed against any booking for the same property made for any
stay up to 30 June, 2022.
Change of reservation dates: the reservation may be changed to any
other date of travel with the same price band (that has the same
prices as the original reservation). You will have to pay any
difference in the cost between the orginal reservation and the
reservation for the new dates. Our Madeira will not charge any
administration fee for the change of dates and will transfer any
monies received to the new booking.
Refund: The option of a refund is available only if all other
avenues have been exhausted, and is available for customers that
confirmed and paid for their reservation more than 7 days before
the check-in date to your property. It is not available for last
minute reservations made 7 days or less before the check-in date.
The refund can be made to your credit card (if a reversal is still
available) or to your bank account. The value will be after
deduction of any commissions or charges made by the booking
channel, payment system or any other entity. To issue a refund, Our
Madeira will charge an administration fee of 50€ (Euros).